Orders may be changed or cancelled only before production starts (for custom items) or an order is shipped out (for ready-made items), usually within 24 hours from the time an order is submitted. Once an order is shipped out, we cannot make any address changes.
You may send us an email at support@chicology.com or submit your query via the form on our website at https://chicology.com/pages/help.
You may also call our toll free number Monday - Friday between the hours of 8:00 am - 5:00 pm PST at 866-999-6188. We want to give you the one-on-one support you require, so do not hesitate to reach out at once to resolve the issue.
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