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Chicology Help Center
Orders, Replacements & General Questions
Orders, Replacements & General Questions
Have Questions Before You Order? Check Here!
Order Questions
When do items restock?
What should I do if the blinds I ordered from Amazon arrive damaged?
What does the package contain?
How can I purchase just the panels?
Can I change or cancel my order?
Do you charge sales tax?
Shipping Questions
How long does it take to ship?
Is shipping free?
Do you ship to Hawaii/Alaska/Puerto Rico/Guam/etc?
Do you deliver to Canada?
Free Swatches
Do you offer free swatches?
Installation
Can your products be side-mounted?
Where should I position the mounting brackets for my blinds to ensure proper installation?
Do I need different installation hardware for inside mounting?
Do you offer installation services?
Replacement Parts
How can I get replacement hardware?
How long does it usually take for replacement parts and hardware to be sent out?
Returns, Refunds, Replacements and Warranties
What is your return policy?
What if my order arrived damaged?
What if I placed my order on another website and have issues with my order?
How long does it take to receive a refund?
Are my products covered under warranty?
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